Legal documentation for websites and platforms
A website or platform should use documents that correspond to its actual functions, users, commercial model and payment or delivery process. Copying a policy or set of terms from another service may leave material gaps or describe operations that do not exist.
Relationship with users and customers
Depending on the project, the legal documentation may address:
- the identity and role of the operator;
- registration and account use;
- eligibility and access restrictions;
- the service supplied;
- orders, subscriptions and payments;
- renewals, cancellation and termination;
- acceptable use and prohibited conduct;
- user content and intellectual-property rights;
- service availability and changes;
- complaints, support and dispute handling;
- consumer-law requirements where applicable;
- applicable law and competent authorities or courts.
The exact documents depend on the service. A presentation website, online shop, marketplace, subscription service and B2B SaaS product do not require identical terms.
Matching documents to the operation of the project
The legal text should correspond to the actual user journey, forms, account settings, payment processor, hosting, analytics, support, deletion process and data flows.
Legal review may identify inconsistencies between what the project does and what the documents state. Technical implementation and configuration remain the responsibility of the competent developers and service providers.